Customer support and app help

Who this is for

Users handling billing issues, feature confusion, or app behavior concerns.

How to use this part of Reefly

1. Use the support form for account questions, feedback, and operational blockers.
2. Use app support chat for immediate how-to help while actively navigating features.
3. Share reproduction steps, expected result, and actual result for technical issues.
4. Include screenshots or report IDs when available to accelerate triage.

Get the most out of it

• Lead with urgency level and impact to help support triage quickly.
• Bundle related issues in one message with numbered points.
• Confirm resolution by replaying your original failing workflow.